Cloud Support Engineer - Bigdata/Hadoop #PS

About the Employer
Annual Salary
Not disclosed

Job Description

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their... mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

Our Big Data Support team specializes in helping customers with streaming, storing and processing vast amounts of data in the Cloud. Our engineers focus on helping customers use and integrate services in what is arguably our industry's most exciting space. The portfolio of services covers EMR (Hadoop), DynamoDB (NoSQL), ElasticSearch, Kinesis, Athena, ML/AI & more. We have a team of talented Support Engineers located in 8 countries around the world, and are growing rapidly. Our follow the sun support and shift model mean you will not be on-call.

Every day will bring new and exciting challenges on the job while you:
Learn and use groundbreaking technologies
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
Interact with leading technologists around the world
Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
Drive customer interactions. Phone, Chat, Emails, Screen shares and conference calls
Drive projects that improve support-related processes and our customers' technical support experience
Write tutorials, how-to videos, and other technical articles for the customer community
Work on critical, highly complex customer problems that may span multiple AWS servicesRead more

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