Digital Contact Center AWS Amazon Connect Consultant

About the Employer
Annual Salary
Not disclosed

Job Description

Job Description Experience in building solution and implementing CCaaSUnderstand the current landscape, tools and technology of the clientDetermine Contact center operations strategies from a technology perspective by conducting needs assessments, evaluating state of the art technologies and establish technical specificationsPropose technology solution at client premise, Capgemini’s Delivery center or cloud based solution as required by the client.Manage End to end responsibility for... implementing the proposed solution including leveraging AWS based Amazon Connect cloud solution.Work with solutions team and propose the best technology solution suited as per the client’s requirementsUndertake any integration activities with any of the CRM or Service Management platforms like, ServiceNow, ZenDesk and any other CRM platforms.Explore the market for better platforms and tools which may be beneficial to Capgemini and our clientsYou will work with Presales / Solutions Design team and partner with clients in developing and delivering Contact Center solutions that will enable smooth function of operations with cost effective solution.You will be a “go-to guy” for any Amazon connect and cloud solution requirements as part of proposed solution Primary Skill Exposure toContact Center Technology platforms predominantly having worked on Amazon Connect and platforms like, ServiceNow, Zendesk and any other CRM platforms with additional experience in cloud platformsPresales and Solution experience is must Secondary Skill Support sales cycle with RFP/RFI/RFQ development & demonstrated ability to influence at all levels of management. Strategic thinker who understands the ever-changing Contact Center marketRead more

Page Generated in : 0.00022101402282715 Sec.