Microsoft Windows Desktop Management SW/Application Tech Support...

About the Employer
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Job Description

Job Description About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day... serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at Accenture | Let there be change We embrace change to create 360-degree value Project Role :SW/Application Tech Support PractitionerProject Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Management Level :10Work Experience :4-6 yearsWork location :HyderabadMust Have Skills :Microsoft Windows Desktop ManagementGood To Have Skills :No Technology SpecializationJob Requirements : Key Responsibilities : Taking ownership of customer issues reported solving their problems through by providing resolution : Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues 3: Following standard procedures for proper escalation of unresolved issues to the appropriate internal teamsTechnical Experience : Installation configuration of various applications :Installation configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc 3: Engineer ensure proper logging of all issues 4: Document technical issues in the knowledge database 5: Should possess ability to learn work on changing emerging technologies Certification in new technologies like Azure, AWS will be added advantage 6: Keep track of users system issues until resolved by adhering to the SLA1: InstallatioProfessional Attributes : Good technical skills should possess with current technology : Good communication skills both written verbal 3: Should be a Tech-Savviness 4: Flexible to work in all shift under pressure situations 5: Good analytical skillEducational Qualification : Diploma/BE in computer technology Should be completed 15 years full time education Read more of the job description Read Less Qualifications 15 years of full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. APPLY NOW Register for Job AlertsRead more

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