Principal Consultant - Tower Service Manager - Networking

About the Employer
Annual Salary
Not disclosed

Job Description

Role description:

TSM:

• To coordinate all resources and activities of the Network and Voice towers including off-shore

• Be customer and account team facing, representing Network and Voice Tower to assigned Account Management Organization(s)

• To orchestrate end-to-end-services for the Network/Voice tower

• Manage the cooperation between Towers to ensure usage of standard methods and tools wherever applicable

• Ensure that ITIL processes are applied at all relevant scope

• Evaluate and... manage service requests

• Drive completion of service acceptance, technical assurance and handover processes

• Being the SPOC in case of escalations & major incidents

• Act as the next level of escalation for tower specific technical teams for all service management processes

• Ensure that the Root Cause Analysis for the tower specific services are performed whenever an RCA is required

• Raise problem records whenever identified

• Raise request for changes, assess prepare, present the change in the CAB to get the approval

• Identify and manage all required resources for change planning and execution incl. testing, approval and back out plans.

• Ensure the quality of the CMDB in Network and Voice Tower

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