Supportability Program Manager, Communication, Google Workspace

About the Employer
Annual Salary
Not disclosed

Job Description

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an... entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Supportability Program Manager, you’ll work closely with teams across Google to improve customer experience and make our products better. You’ll aggregate data and qualitative inputs, and provide regular analytical insights that represent a non-biased perspective of customers using Workspace. You’ll advocate to leadership for engineering and tooling improvements that elevate the customer support experience. You’ll identify requirements, organize project schedules, and identify risks to integrate support for new products and services ahead of launch.

You will lead complex and cross-functional programs using your operational, data analysis, and program management expertise to improve cloud support. You will plan requirements with internal customers and usher projects through the entire project lifecycle.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problemsShow full descriptionCollapse

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